Common Queries

You Asked, We Answered

Safety Information

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Wax Melts

May cause an allergic reaction. Read the label before use.

IF ON SKIN: Wash with plenty of soap and water. If skin irritation occurs: get medical attention/advice. Keep away from children and pets. Toxic to aquatic life with long-lasting effects. Avoid release into the environment. Dispose of contents/containers in accordance with local regulations. Store out of direct sunlight, in a cool dry place.

In direct accordance with the European Regulation (EC) No 1272/2008 on Classification, Labelling and Packaging (CLP) (2009), details on the chemical composition and associated hazards of each fragrance contained within our products is provided on each individual packet of melts.

How many hearts should I use?

It is recommended to use 1-2 hearts depending on how big the room is and how strong you want the scent.

How do I change my wax melts?

To change your wax melt you can light the tea light underneath in the wax burner and wait up to ariund 40  seconds for the wax to start to melt. This will then allow you to easily pop the wax out of the burner. You can then wipe off any excess wax with a cotton pad.

How long will my order take to arrive?

Our turnaround is currently 5 working days. Please allow this time for your order to be processed and an additional 3-5 working days for your order to be shipped. Due to us being a small business, our turnaround time can go up to 14 days during busy periods. We will dispatch your order as soon as we can so this sometimes maybe 1-2 workings days but please allow 5 just to be on the safe side.

Where can I find your reviews?

You can find our reviews on our Facebook page, Instagram page & Etsy shop.

How do I clean my wax burner?

To give your tealight wax burner a deep clean you can use hot water and washing up liquid. Ensure your wax burner is thoroughly dry before putting your wax in as it is very dangerous to mix our wax melts with water. This is because the water will mix with the wax melt when hot and the water will start boiling which can then cause a fire so PLEASE make sure your burner is fully dry before using.

Are your products designer?

No. Our fragrances are very similar to the designer high end scents. We are in no way affiliated with the designer company, our products simply smell similar to the perfume/aftershave.

I have an issue with my order?

If you have any problems at all with your order please email us at Opulentaromasandco@outlook.com